1. What type of events do you provide rentals for?
We are here for ALL of your personal and professional events! Weddings, showers, birthday parties, backyard boogies, corporate parties, photoshoots, etc…
2. How long is a rental good for?
No one ever wants to stress about what time they have to return something while trying to have a good time! We are extremely flexible on the duration of all of our rentals depending on the particular item and/or availability. However, no rental may exceed 24 hours (1 day) unless otherwise agreed upon. If so, additional fees may apply.
3. Is there a minimum rental requirement?
Each booking requires a minimum total amount of $85.00. This minimum is required before taxes and fees are applied.
4. How far in advance should I make a reservation?
To guarantee the item(s) you would like to reserve are available at your desired time, we recommend reserving your rental item(s) as soon as possible. Please keep in mind, a 50% deposit must be made before any rental item(s) are unavailable to other renters.
5. Can I change my order?
Sure, as long as the replacement item you are requesting (if you are requesting another item) is still available. All orders can be adjusted up to 2 days prior to your scheduled event.
6. How do I make a reservation?
First, browse our website. Remember, if you do not see an item you are looking for, or you do not see the specific color you are looking for, please do not hesitate to give us a call or send us an email at email@example.com. Once you have selected your desired item(s), place an order. You will then receive a confirmation email (no payment is required at that time). A member of our team will contact you within 48 hours to confirm availability of your selected item(s). Once availability is confirmed, an intake form will be sent to you requesting all the details of your event. When your intake form is received back by us, a final invoice will be sent. A 50% deposit, a signed contract and credit card authorization form (in the event of any lost stolen, or damaged item(s)) is required before booking is confirmed. Final payment for your rental is due one week (7 days) before your scheduled event.
7. What methods of payment do you accept?
We accept cash, CashApp, or you may submit payment directly through the link on your invoice. If you have any questions regarding payment information, please feel free to send us an email at firstname.lastname@example.org
8. What is your cancellation policy?
To receive a full refund in the event of any unforeseen circumstances, you must cancel your items within 7 days of your scheduled event. Refunds will not be given on any rentals cancelled after the 7-day window. Any items specifically ordered for you and/or your event will not be refunded.
9. Will I be charged for any unused rental items?
Yes, if an item was delivered to you, you will be responsible for the full amount even if you do not use it.
10. Do you deliver, and if so what is your delivery area?
We currently only deliver as most of our items are fragile and some require assembly. We are working to obtain a space where customers can come and pick up rental items in the near future. All items will be delivered within Metro Denver and surrounding areas for a flat rate of $35 (in addition to the total cost of the rental). If delivery is needed beyond Metro Denver or surrounding areas, you will be charged $1.25 per mile over 25 miles, each way.
11. What are your delivery hours?
We deliver between the hours of 8am-8pm. However, other accommodations can be made in advance. Please note, deliveries and pickups made outside of the specified time will incur a $25 fee.
13. Does someone need to be present for delivery & pick-up?
Yes, someone will need to be present for delivery and pick-up. Someone will need to sign stating the items were received.
14. Do you offer set up and breakdown of the rentals?
Some of the items in our inventory require set up and break down by the T&Z Event Rental team. This is included in the delivery fee. However, tables and chairs can be set up and broke down for an additional cost. $2.50 per table (per set up and break down) and $1.00 per chair (per set up and break down). If set up and breakdown is not requested, chairs and tables should be stacked for pick-up. Linens should be free of any excess debris and placed in the provided linen bags.
16. What if I break or misplace an item?
A 5% non-refundable damage waiver is applied to each and every order. This covers most broken item(s). Upon return of the item(s) to our facility, the Owner will inspect item(s) within three (3) business days of the return in broad daylight. If there are any damages on any of the rental items(s) and the charges exceed the 5% damage waiver included on the invoice, we will contact the Renter and the Renter is responsible for paying to replace or repair the total value of the damaged item(s) according to the discretion of the Owner. The Owner will take care of facilitating all replacements and/or repairs to the item(s) and the Renter will be charged the balance between the damage waiver and the balance owed with the card on file within five (5) business days after the Renter is contacted.
17. What precautions are you taking surrounding COVID-19?
We are working extremely hard to take every precaution necessary in order to protect our team and our clients from this devastating pandemic. Your health and the health of our team is our top priority. Face coverings will be worn during all deliveries and pick-ups. We will also practice social distancing as recommended by national guidelines. All rental items will be cleaned and sanitized before and after each use.
We are completely booked
06/22 - 06/29 & 07/09-07/12
No more bookings will be accepted for those dates!
Please be advised a $30.00 convenience fee will be added to any order placed within 2 days of an event.
Use the link below to view all of our policies and procedures